An individual who cancels or is a no-show for two or more trips per month without sufficient notice has committed a violation of the Late Cancellation/No-Show Policy (“violation”). An individual who violates the Late Cancellation/No-Show Policy will be subject to a loss of service for one month for the first violation, two months for the second violation, and three months for the third violation in a calendar year. Sufficient notice is defined as one hour prior to pick-up time in determining no-shows and twenty-four hours prior to pick-up time in determining cancellations. An individual is considered a no-show if the County Connection is not notified one hour before the scheduled pick-up time or if the driver waits five minutes after the pick-up time and the individual is not ready for boarding. Of course, exception will be made for illness or other emergencies (including cancellation of a doctor’s appointment by the doctor).
Individuals who have subscription service, and violate the Late Cancellation/No-Show Policy, will be subject to a loss of their subscription service. Individuals who lose their subscription service due to a violation of this policy will not have their subscription service reinstated and will not be eligible for future subscription service.
Individuals who are subject to a loss of service due to violation of the Late Cancellation/No-Show Policy will be notified in writing of the proposed suspension and the basis for the suspension, and the individuals will have the opportunity to be heard and to present information and arguments. The County Connection will issue a written notice of the decision, including the reasons for the decision. The individual may appeal the decision within sixty (60) days of the decision to suspend service. The individual will have the opportunity to be heard and to present information and arguments before an individual or panel not involved in the initial decision to suspend service. The County Connection will issue a written notice of the decision, including the reasons for it.
Cancellation Telephone Number
To cancel your trip, call 943-1829. Voicemail with a time and date stamp is available at this number to record your message.
Please call as soon as you know you will not be traveling to cancel your trip. You must call AT LEAST one hour prior to your scheduled ride time in order to not be considered a “NO SHOW”. Two “NO SHOWs” in one month can be grounds for suspension of your LINK service for up to one month. If you have a subscription trip, service suspension will result in losing your subscription trip for at lease six months! Cancelling at the door if your pick up is late will be counted as a “NO SHOW”.
Calling to cancel your trip allows LINK to make room for another rider, so BE COURTEOUS – cancel rather than being a “NO SHOW”.
